The Unspoken Truth (by Shi Ting)

One aspect which we did not cover in the video report is the collection of the mended shoes. Customers who send their shoes for mending are required to collect within 2 days. Mr Zhang mentioned that any shoes which are not collected by then will be forfeited. He explained that he does not have sufficient space to keep all uncollected shoes. He added that some of the shoes, which he identifies as expensive, were brought home for safe-keeping. He would bring them back the next day, hoping for the customer to collect.


Even though he stated that the shoes will be forfeited, he did not have any bad intention. He did this as he does not have sufficient space to store the mended shoes. Quoting one incident, he mentioned that he said that he is still holding on to a pair of shoes that he mended a month ago.

From his actions, it clearly shows his sense of responsibility and his professionalism in what he does. We were deeply moved by his commitments.